Just an FYI that I launched SupportAssist v3.11.4.29 on my Inspiron 5584 today and the auto-check for product updates installed a new v3.12.3.5. My WIndows Updates are fully up to date minus a preview update I have no interest in downloading yet. This is clearly a known issue so why is it not resolved after all this time still and how to I get this working on the laptop? Again, I'm not uninstalling and reinstalling a 3rd time to waste what precious little bandwidth I have left only to have it not work anyway. In my searches online trying to find the issue I've found a massive amount of people with the exact same issue and mostly on the same version (3.11.4.29), some of these issues going back months or longer. I cannot redownload this program yet again with so many other things to update still on top of it (and no I can't take it somewhere with WiFI as I live over 20 miles in the country and am dealing with serious health issues and can't leave due to this dumb pandemic). I've already done that twice and I"m on a highly limited bandwidth connection and we are already way over what we should be with far too many days in the billing month left. I am not downloading and trying to resinstall it again. I can't check for updates from your site because you have it set to search through your broken program as well and it gives another similar vague error with no actual information. No error code or helpful information in the slightest, nothing in the logs that I can see or Event Viewer either. Trying to check for Drivers/Updates in SupportAssists gives the message: An unexpected error occurred. This is a brand new laptop literally less than a week old.
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